1. Data Retention
- Active accounts: while your subscription is active
- Expired or canceled subscriptions: 12 months, so you can come back without starting over. You can ask us to delete sooner.
- Payment records: 7 years, for tax and legal reasons
2. Account Deletion
To request deletion of your account:
- In your account, go to Account → Your Data → Request Account Deletion, or
- Email info@getzoptic.com from the email address on your account.
We'll email you to confirm we received your request. After that:
- Published profiles come down within 24-48 hours
- Your account data is deleted within 30 days
- Payment records we're required to keep, and copies in routine database backups, are deleted on their normal schedule
- We can't delete copies that a coach or anyone else already saved or downloaded
3. Inactive Accounts
Definition of Inactive: An account is considered inactive if there has been no login activity, profile updates, or subscription activity for 24 consecutive months (2 years).
Accounts inactive for 2+ years may be flagged for review. We will notify you before taking any account termination or suspension action. You will have 60 days to log in or respond to our notification to keep your account active.
4. Minor Users
A parent or guardian can request deletion of a student-athlete's profile or the whole account from the account itself, or by emailing info@getzoptic.com from the email address on the account.
5. Your Rights
- Access your data
- Correct inaccuracies
- Request deletion
- Request data portability